Refund policy

Return & Refund Policy

At Curly Girls, we are committed to providing high-quality products and an exceptional shopping experience. Every order is carefully inspected before it leaves our warehouse.

Due to the hygienic nature of our products, the following Return & Refund Policy applies.

1. Returns & Exchanges

For hygiene and safety reasons, opened, used, tested, or unsealed hair care products, perfumes, and personal care products cannot be returned or exchanged.

Products may only be eligible for return if they are received in their original, unopened condition with all seals, labels, and packaging intact, and where the return complies with this policy and applicable laws.

2. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, leaking, or incorrect, please contact our Customer Care team within 24 hours of delivery.

Please include:

Your order number

A description of the issue

Clear photographs of the product and outer packaging

We may request additional information to assess your claim. Once approved, we will provide an appropriate resolution, which may include a replacement, store credit, or a refund. Where the issue is confirmed to be our error, Curly Girls will cover the applicable shipping costs.

3. Change of Mind

We are unable to accept returns or exchanges due to:

Change of mind

Ordering the incorrect product

Preference for fragrance, texture, formula, or finish

Individual preference regarding product performance or results

We encourage customers to review all product information and ingredients before completing their purchase.

4. Refunds

Approved refunds will be issued to the original payment method used for the purchase. Original shipping charges are non-refundable unless the refund is due to an error on our part. Processing times may vary depending on your payment provider.

5. Order Cancellations

Orders may only be cancelled before they have been prepared for shipment. Once an order has been packed or dispatched, it can no longer be cancelled.

6. International Orders

Customers are responsible for any customs duties, import taxes, or local fees imposed by their destination country. Curly Girls is not responsible for customs delays or actions taken by customs authorities.

7. Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under the applicable laws of the State of Kuwait.

Customer Care
Email: admin@curlygirlskw.com
Phone / WhatsApp: +965 55685968